![]() Last week, Barnes & Noble, the largest book retailer in the US, saw its stock price plunge nearly 8% just days after the New York Times published an editorial calling for the chain to be saved. It’s a feelgood customer experience and a showcase for online purchasing – but the sound of cash registers ringing? Not so much. Perhaps this is what it means to be a bricks-and-mortar retailer in 2018. ![]() Asked if he planned to purchase the car and engineering titles he was holding, Buddy replied flatly: “No.” “I get a coffee, take a seat, read the latest magazines,” said a man who gave his name as Buddy. ![]() A quick chat with the “customers” suggests one reason why. America’s largest bookseller is in trouble. ![]()
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December 2022
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